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Mobile Banking Frequently Asked Questions.

If you've downloaded our Mobile Banking Apps and have questions, you'll find answers here to our most frequently asked questions.

 

General Information:

 

What is Tampa Postal Mobile Banking?

Tampa Postal Mobile Banking is a free, easy and convenient way to access your accounts almost anywhere. Use this safe and secure service to see your account balances and activity, transfer funds and receive account alerts from your mobile device or cellular telephone.

 

How much does Tampa Postal Mobile Banking cost?

There is no fee to use Tampa Postal Mobile Banking. Tampa Postal will not charge you a fee when you access the mobile banking application or when you are sent an alert. However, standard wireless carrier charges apply so please make sure you understand the terms of your mobile agreement before taking advantage of these services.

 

What services are required on my mobile device?

All you need is a mobile carrier plan that allows for internet services / access.

  

Do I have to be an Online Banking user to use Tampa Postal Mobile Banking?

Yes, Mobile Banking is a feature of our Online Banking service. You must first enroll in Online Banking by contacting an Member Service Representative at the Credit Union. Online Banking is also a free service of Tampa Postal. 

 

Is Tampa Postal Mobile Banking Secure?

Yes, Tampa Postal is dedicated to protecting your personal and account information. We use a variety of technologies, procedures and programs to ensure that all of our products and services remain safe and secure. Mobile Banking and Online Banking use secure socket layer (SSL) technology with 128 bit encryption. 

 

Can I access my accounts via Tampa Postal Mobile Banking from any cell phone?

Yes. However for security reasons you may only access your accounts via mobile banking from a registered mobile device. This is to ensure that the incoming mobile banking requests from your specific mobile device matches the security on our mobile banking server which was setup during the mobile banking enrollment process. You may register more than one device, during this process, however you will need to answer your security questions.

 

Will Tampa Postal Mobile Banking work on all mobile devices?

We would like to say YES, but with technology evolving at its current pace, there is more than likely a device that won’t work. For the most part all currently available devices should work. The Mobile App is generally available for the following types of phones from any operating system: iPhone®, iPod Touch®, iPad®; Android.  Requirements: Mobile device must have a data plan with Internet access. You can access the Mobile Site from any mobile device with Internet access. Please check with your mobile provider for data charges.

  

Does Tampa Postal store any confidential information on my mobile device?

No. Tampa Postal Mobile does not store any account number, name or password information on your mobile device. The server security id which is used upon enrollment is a means to identify the mobile device as the one which was registered to your account during the enrollment process.

  

What should I do if I lose or replace my current mobile device?

For security reasons, if your mobile device is lost, immediately contact your carrier to deactivate the service on the mobile device. You should also contact the credit union at your earliest convenience or go to your computer & log on to Online Banking and change your password.

 

Can I register more than one mobile device to my account? Can I register my mobile device to more than one account?

Yes, you can register more than one mobile device to access your account and you can register your device to access more than one account. We do not recommend registering a mobile device to your account that does not belong to you.

 

Will my mobile device time out after a certain period of time?

Yes, after 10 minutes your connection to TAMPA POSTAL Mobile Banking will time-out and disconnect. 

 

What happens if I incorrectly enter my User Name or Password?

After three incorrect attempts to access your account your account will be disabled and blocked. You should contact the Credit Union to have this block removed and / or a new password assigned if you have forgotten your password. This may require you to re-register your mobile device.

 

Can I select and view more than one account using Online Banking; can I select and view more than one account using Tampa Postal Mobile Banking?

Yes, to view a different account go to the Mobile Banking Menu and select ‘Settings’ and scroll down to the ‘Account Settings’ heading and select ‘Change Current’. A listing of the various accounts which you can access will appear. Select the account that you want to view.

  

Getting Started:

 

How do I access Mobile Banking Information?

You can access Tampa Postal Mobile Banking through the browser of your smart phone at our Mobile Banking web page or by downloading our App at Google Play available for Android® and the Apple App Store for your iPhone® or iPad. After you download the app to your mobile device or phone, login with the same user name and password you currently use for online banking. You can view your account balances and activity, transfer funds, access Bill Pay and receive alerts from your mobile device or cellular telephone. 

 

Enrolling:

 

How do I enroll and register my Mobile Device for Tampa Postal Mobile Banking?

To enroll an Apple or Android mobile device: Go to the Apple App Store or Google Play Store and search for Tampa Postal Credit Union. Download the free app. Log in to the application using your current Online Banking User ID and Password. You will be prompted to activate and register your device via e-mail or online. To activate your device online, click online, you will have the option to change the name of your device; ie “Bob’s Cell”, follow the direction on the top of your screen. You will be prompted to login to Flexteller with a computer, click on Services and then Mobile Device Activation to retrieve the code to complete your activation. You must complete the activation process within 10 minutes or you will be required to start the activation process again. Once activated you will see a log on screen in which you will enter your User ID and Password to view Online Banking.

 

To activate your device via e-mail, choose the e-mail option, you will have the option to change the name of your device; ie “Bob’s Cell”, follow the direction on the top of your screen. You will be sent an e-mail with an activation code to your default e-mail address you have setup in flex teller, you must complete the activation process within 10 minutes or you will be required to start the activation process again. Once activated you will see a log on screen in which you will enter your User ID and Password to view Online Banking.

  

We're Here to Help!

If you have any additional questions on our Enhanced Mobile Banking, please call 800.782.4899 or visit any Branch Location.